Thank you for shopping at Stellar4x4 (https://stellar4x4.com/). Following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 1 to 5 business working days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Please note: During high-volume periods or promotional events, processing times may be slightly delayed. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: Typically takes 3 to 7 business working days for delivery once dispatched.
Expedited Shipping: Typically takes 2 to 10 business working days for delivery. Add cost if applicable, or remove if you don't offer it.
Delivery delays can occasionally occur due to unforeseen circumstances with our courier partners or severe weather conditions.
Due to the nature of 4x4 modifications, certain products (such as bumpers, body kits, alloy wheels, and hardtops) are considered oversized or overweight.
These items may require specialized freight shipping.
Freight shipments may take slightly longer to arrive than standard parcels.
Additional shipping surcharges may apply to bulky items, which will be clearly communicated at checkout or by our support team before dispatch.
You will receive a Shipment Confirmation containing your tracking numbers once your order has shipped. The tracking number will be active within 24 hours.
We take great care in packaging your automotive accessories securely. However, if your order arrives damaged:
Please take clear photos of the damaged packaging and the product.
Contact us immediately at Operations@autoconnections.in or +91 8373-979898 within 48 hours of delivery.
Save all packaging materials and damaged goods before filing a claim, as the courier may need to inspect them.
6. Customer Communication & Dispatch Verification
We believe in maintaining clear and transparent communication with our customers. Every order will undergo a proper verification process before dispatch, which may include confirmation via call or message. Dispatch will only be initiated after successful communication and verification to ensure order accuracy and customer satisfaction.
7. Incorrect Shipping Addresses
We will ship to the address provided during checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.
If you have any questions about the shipping or delivery of your order, please contact us:
Phone: +91 8373-979898
Mail: Operations@autoconnections.in